Technical support

Help with product selection and integration.

Find answers to common questions or contact our team for part-specific support.

HKTMon–Fri support
8Product families
24hTypical response

Documentation

Request datasheets, inspection records or quality documentation for a specific part number.

Request Documents

FAQ

Check common questions about compatibility, samples, MOQ and product authenticity.

View FAQs

Contact support

Send your question to our technical team and we will route it to the right specialist.

Contact Support
FAQ

Frequently asked questions

Warranty terms depend on the product family and supplier. We confirm the applicable terms in the quotation and order documentation. Please contact us with the part number for details.

We can review the target platform, interface and timing requirements and recommend parts for evaluation. For production programs, we can discuss sample testing and approval steps with your engineering team.

MOQ varies by part number and packaging. We can often support sample or small evaluation orders, then scale to production quantities. Include your target quantity in the quotation request.

We source through established channels and can provide traceability information for approved orders. If you have a concern about a delivered part, contact us with the part number, lot information and photos so we can investigate.

Support hours

  • Monday–Friday09:00–18:00 HKT
  • Saturday–SundayClosed

For urgent production issues, email us with the subject line “Urgent” and include the part number and order reference.

support@dejie.hk
Still need help?

Send us the part number and your question.

Our team will route it to the right specialist.